Webbynode's Frequently Asked Questions: Recent Posts

Webbynode's Frequently Asked Questions: Recent Posts http://faq.webbynode.com/ Questions? Here's some answers. en Thu, 29 Jul 2010 21:18:12 +0000 cartab on "What is a Webby?" http://faq.webbynode.com/topic.php?id=23#post-25 Mon, 15 Jun 2009 19:54:25 +0000 cartab 25@http://faq.webbynode.com/ By definition, a Webby is a Virtual Private Server. We use Xen based Virtualization cartab on "Are Webbies Managed or Self Managed?" http://faq.webbynode.com/topic.php?id=22#post-24 Mon, 15 Jun 2009 19:54:04 +0000 cartab 24@http://faq.webbynode.com/ Our service is entirely self managed. Which means, each user is responsible for managing and securing all the software within their Webby. We'll make sure your Webby remains accessible and fast at all times. cartab on "How long does it take?" http://faq.webbynode.com/topic.php?id=21#post-23 Mon, 15 Jun 2009 19:53:44 +0000 cartab 23@http://faq.webbynode.com/ Just a few minutes. You can order your Webby, and have it ready in 2 minutes flat. cartab on "What type of server infrastructure do you offer?" http://faq.webbynode.com/topic.php?id=20#post-22 Mon, 15 Jun 2009 19:53:18 +0000 cartab 22@http://faq.webbynode.com/ Our nodes run on Quad Core Xeon servers with 16 Gigs of RAM and RAID-10 disk arrays with hot swappable drives for minimum data failure. cartab on "Do you offer Backups?" http://faq.webbynode.com/topic.php?id=19#post-21 Mon, 15 Jun 2009 19:52:30 +0000 cartab 21@http://faq.webbynode.com/ Not yet, but it's one of the big features we're working on at this time. For now, it is your responsibility to make backups of your data. You are protected against a hard drive failure on the host, as we utilize hardware RAID mirroring across multiple drives. However, this is not a substitute for proper backup procedures. cartab on "Datacenter Locations" http://faq.webbynode.com/topic.php?id=18#post-20 Mon, 15 Jun 2009 19:51:06 +0000 cartab 20@http://faq.webbynode.com/ We are currently located in Downtown Miami, FL and our next location will be Sacramento, California. cartab on "CPU Cycles" http://faq.webbynode.com/topic.php?id=17#post-19 Mon, 15 Jun 2009 19:50:35 +0000 cartab 19@http://faq.webbynode.com/ CPU cycles are proportional to your RAM, 1024 gets 4x more CPU cycles than a 256 Webby but, if there are free cycles you will get as many as needed. As long as the server isn't under high load you'll have all you need. However, if the server does come under high load your CPU cycles will be decreased down to your maximum share. cartab on "What about your SLA?" http://faq.webbynode.com/topic.php?id=16#post-18 Mon, 15 Jun 2009 19:50:15 +0000 cartab 18@http://faq.webbynode.com/ While there are downtimes for required maintenance, server upgrades, possible hardware failures and network outages that might affect our services, we will do our very best to ensure your Webbies are accessable at all times. If an outage does occure you can be rest assured that we will do everyting within our power to get all services back up and online as quickly as possible. cartab on "Can I Upgrade my Webby?" http://faq.webbynode.com/topic.php?id=15#post-17 Mon, 15 Jun 2009 19:49:55 +0000 cartab 17@http://faq.webbynode.com/ Yes, you may upgrade or downgrade your Webby anytime by opening a support ticket. All your data, configuration profiles, and IP addresses move with you to the new server. cartab on "Do you offer Console access?" http://faq.webbynode.com/topic.php?id=14#post-16 Mon, 15 Jun 2009 19:49:38 +0000 cartab 16@http://faq.webbynode.com/ Yes. A console terminal is available through the Webby Manager and may be used incase you can’t login through SSH. cartab on "What if I mess up my Webby?" http://faq.webbynode.com/topic.php?id=13#post-15 Mon, 15 Jun 2009 19:49:17 +0000 cartab 15@http://faq.webbynode.com/ You may repair it from the console, reboot your server (soft and hard reboot emulation), restore from a backup, perform corruption recovery, or rebuild to a clean distro; all from the Webby Manager. cartab on "Which flavors of Linux do you offer?" http://faq.webbynode.com/topic.php?id=12#post-14 Mon, 15 Jun 2009 19:48:23 +0000 cartab 14@http://faq.webbynode.com/ We currently offer the following distributions: ArchLinux 2009 x86 64-bit CentOS 5.1 i386 CentOS 5.1 x86 64-bit CentOS 5.2 x86 64-bit CentOS 5.3 x86 64-bit Debian 4.0 x86 64-bit Debian 5.0 x86 64-bit Fedora Core 8 x86 64-bit Fedora Core 9 x86 64-bit Fedora Core 10 x86 64-bit Gentoo 2007 x86 64-bit Gentoo 2008 x86 64-bit Slackware 12 i386 Ubuntu 7.04 x86 64-bit Ubuntu 8.04 x86 64-bit Ubuntu 8.10 x86 64-bit Ubuntu 9.04 x86 64-bit cartab on "What happens if I exceed the bandwidth limit?" http://faq.webbynode.com/topic.php?id=11#post-13 Mon, 15 Jun 2009 19:47:49 +0000 cartab 13@http://faq.webbynode.com/ You will be notified via email shortly before you reach your limit. If you do happen to exceed your limit, you will be charged according to our overage policy wich is currently $.30/GB. cartab on "What is your customer privacy policy?" http://faq.webbynode.com/topic.php?id=10#post-11 Mon, 15 Jun 2009 19:47:00 +0000 cartab 11@http://faq.webbynode.com/ We will never share or sell any of your information to anyone. We take our customers seriously and go to great measures to ensure that customer information stays secure on our networks. cartab on "How does billing work? Is there a refund policy?" http://faq.webbynode.com/topic.php?id=9#post-10 Mon, 15 Jun 2009 19:46:04 +0000 cartab 10@http://faq.webbynode.com/ Our plans are offered on a monthly subscription basis. All orders placed up to the 19th of the month are pro-rated. After that, we'll additionally charge the upcoming month. We don't have refunds, if you cancel you will receive a pro-rated amount credited to your account. cartab on "Can I buy more IPs?" http://faq.webbynode.com/topic.php?id=8#post-9 Mon, 15 Jun 2009 19:45:43 +0000 cartab 9@http://faq.webbynode.com/ Yes, additional IP addresses may be purchased for $2/IP. You may request more IPs through the Webby Manager's network section. cartab on "Do you offer DNS hosting?" http://faq.webbynode.com/topic.php?id=7#post-8 Mon, 15 Jun 2009 19:45:09 +0000 cartab 8@http://faq.webbynode.com/ Yes, our Webby Manager has a DNS section for handling domains, records and reverse DNS for your Webbies. cartab on "Can you install and configure Apache/Ruby/MySQL on my Webby?" http://faq.webbynode.com/topic.php?id=6#post-7 Mon, 15 Jun 2009 19:44:52 +0000 cartab 7@http://faq.webbynode.com/ We don't install software or manage our customer's Webbies. However, you may use the Webby Manager's ReadyStack feature to deploy a ready-to-go Rails, LAMP or Django environment in minutes. cartab on "Do you offer any commercial Control Panels?" http://faq.webbynode.com/topic.php?id=5#post-6 Mon, 15 Jun 2009 19:44:32 +0000 cartab 6@http://faq.webbynode.com/ We do not offer a control panel like Plesk or Cpanel. You’re free to install such packages for your own Webby. cartab on "What forms of payment do you accept?" http://faq.webbynode.com/topic.php?id=4#post-4 Mon, 15 Jun 2009 19:43:30 +0000 cartab 4@http://faq.webbynode.com/ We take Credit Cards, Visa & Mastercard, as well as PayPal. cartab on "Who coded the Webby Manager?" http://faq.webbynode.com/topic.php?id=3#post-3 Mon, 15 Jun 2009 19:43:03 +0000 cartab 3@http://faq.webbynode.com/ We coded the Webby Manager 100% in-house. The Webby Manager is a Ruby on Rails application with a Python backend to the Xen API. cartab on "How do I cancel my Account?" http://faq.webbynode.com/topic.php?id=2#post-2 Mon, 15 Jun 2009 19:42:19 +0000 cartab 2@http://faq.webbynode.com/ You may cancel your Webbynode account by logging in to the Webby Manager and going to the Account tab. You have the option to 'close my account' or, you may delete Webbies individually without closing your entire account.